Terms and conditions

Welcome to Ecofy! These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase of our electric bikes and motorbikes. By using our website, purchasing our products, or engaging with our services, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our website or services.

  1. General Terms
  • Eligibility: You must be at least 18 years old and capable of forming legally binding contracts to use our website and make purchases.
  • Agreement: By accessing or using the Ecofy website, you agree to be bound by these Terms, along with our Privacy Policy and any other applicable policies. If you make a purchase, these Terms will govern your transaction.
  1. Products and Services
  • Product Information: Ecofy offers electric bikes and motorbikes through our website. We make every effort to provide accurate and up-to-date product descriptions, images, and specifications. However, we do not guarantee that the information provided is always complete, accurate, or error-free.
  • Availability: Product availability may vary, and we reserve the right to limit the quantity of products available for sale or to discontinue products without prior notice.
  1. Orders and Payment
  • Order Placement: When you place an order through our website, you are making an offer to purchase the products. Ecofy reserves the right to accept or decline your order at our discretion.
  • Pricing: Prices are displayed on our website and are subject to change at any time without prior notice. All prices are in PKR and may be subject to applicable taxes, shipping fees, or other charges, which will be disclosed at checkout.
  • Payment: We accept payment via major credit cards, debit cards, and other payment methods specified on the checkout page. Payment must be made in full at the time of order.
  1. Shipping and Delivery
  • Shipping: Ecofy will process and ship your order as quickly as possible. Shipping times and costs will be provided at checkout. Delivery times may vary based on your location.
  • Delivery: We are not responsible for delays caused by shipping carriers or unforeseen circumstances. You must ensure that the shipping address provided is accurate and complete. If a shipment is returned due to incorrect or incomplete address information, you may be required to pay additional shipping costs.
  1. Returns and Refunds
  • Return Policy: We offer a 10 Days of return policy on most products. To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.
  • Refunds: Once we receive your returned item and confirm its condition, we will process a refund to the original payment method. Shipping costs are non-refundable, and you may be responsible for return shipping fees unless the return is due to an error on our part.
  • Exceptions: Certain products, such as custom orders or products that have been used, may not be eligible for return or refund.
  1. Warranty and Product Support
  • Manufacturer Warranty: Our electric bikes and motorbikes come with a manufacturer’s warranty against defects in material and workmanship. The warranty period and terms vary by product and manufacturer, and more details will be provided in the product documentation.
  • Support: If you experience any issues with your product, please contact our customer support team for assistance. We will provide guidance and support to resolve any issues that fall within the warranty terms.
  1. User Conduct
  • Prohibited Activities: You agree not to use our website or services for any illegal or unauthorized purpose, including, but not limited to:
    • Violating any applicable laws or regulations.
    • Distributing harmful or malicious software.
    • Attempting to gain unauthorized access to our systems or data.
    • Interfering with the operation of the website or our services.
  • Account Security: If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.
  1. Limitation of Liability
  • No Warranty: Ecofy makes no representations or warranties, express or implied, regarding the accuracy, reliability, or completeness of the information provided on our website, or the functionality of our products. We are not responsible for any damages or losses arising from your use of our website or products, including but not limited to indirect, incidental, or consequential damages.
  • Liability Limit: To the fullest extent permitted by law, Ecofy’s total liability for any claim related to your use of our website or products will be limited to the amount you paid for the product in question.
  1. Intellectual Property
  • Ownership: All content on the Ecofy website, including text, images, graphics, logos, and product names, is owned by or licensed to Ecofy and is protected by copyright and other intellectual property laws.
  • Trademarks: “Ecofy” and our logos are trademarks of Ecofy. You may not use our trademarks without our express written permission.
  1. Privacy
  • Data Collection: By using our website and services, you consent to our collection and use of your personal information as described in our Privacy Policy.
  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert jurisdiction, e.g., the state of California], without regard to its conflict of law principles. Any disputes arising from these Terms will be resolved in the competent courts located in [Insert jurisdiction].

  1. Changes to Terms

Ecofy reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. You are responsible for reviewing these Terms periodically to stay informed about any updates.

  1. Contact Us

If you have any questions or concerns about these Terms and Conditions or your use of our website, please contact us at:

Ecofy
Email: info@ecofy.com.pk
Phone: 92 3335128664

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.