Privacy Policy

At Ecofy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our electric bikes and motorbikes, or engage with our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of personal information depending on how you interact with us:

A. Information You Provide

  • Account Information: When you create an account, we may collect your name, email address, phone number, and billing information.
  • Purchase Information: If you make a purchase, we collect details of your transaction, including product information, payment method, and delivery address.
  • Communication: If you contact us via email, chat, or phone, we may collect information related to your inquiry or concern.

B. Information We Collect Automatically

  • Usage Data: When you visit our website, we automatically collect information about your visit, such as your IP address, browser type, operating system, pages you visit, and the time you spend on our site.
  • Cookies: We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and provide personalized content and advertisements. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and deliver your orders, provide customer support, and manage your account.
  • Marketing: To send promotional emails about new products, services, and offers. You can opt-out of marketing communications at any time.
  • Improvement of Services: To enhance our website, products, and services based on usage data and feedback.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third parties in the following cases:

  • Service Providers: We may share your information with trusted partners who help us fulfill orders, process payments, or deliver marketing materials. These third parties are required to maintain the confidentiality of your data.
  • Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of Ecofy, your information may be transferred to the new entity as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by Ecofy. This Privacy Policy does not apply to those external sites, and we recommend reviewing their privacy policies before providing any personal information.

7. Children’s Privacy

Ecofy does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with the revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ecofy Email: info@ecofy.com.pk Phone:  92 3335128664 

By using our services, you acknowledge that you have read and understood this Privacy Policy.